Privacy Policy

Effective Date: [Insert Date]

Hahnemann Travel & Tours Pte Ltd (“we”, “us”, “our”) respects the privacy of our customers and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This policy outlines how we collect, use, disclose, and store your personal information.

1. Collection of Personal Data

We collect personal data necessary to facilitate your travel arrangements. This includes, but is not limited to:

Personal Information: Name, NRIC/Passport number, date of birth, nationality, and gender.
Contact Information: Phone number, email address, and mailing address.
Travel Details: Passport expiry dates, visa details, and frequent flyer numbers.
Health & Dietary Information: Dietary restrictions (e.g., Halal, vegetarian, allergies) and mobility requirements.
Payment Information: Credit card details or bank account details for transaction processing.

2. Purpose of Collection

We use your data for the following purposes:

To process bookings for flights, hotels, tours, and transportation.
To apply for travel visas and travel insurance on your behalf.
To communicate regarding itinerary changes, flight updates, or payment reminders.
To accommodate specific dietary or religious requirements (e.g., Halal meals).
To comply with legal and regulatory requirements in Singapore and destination countries.

3. Disclosure of Personal Data

To fulfill your travel bookings, we may disclose your data to third parties, including:

Service Providers: Airlines, hotels, ground operators, transport companies, and tour guides (both in Singapore and overseas).
Authorities: Immigration and checkpoint authorities for visa processing and border control.
Insurers: Travel insurance providers.

Note: When you travel overseas, your data may be transferred to countries where data protection laws may differ from Singapore. We take reasonable steps to ensure your data is handled securely.

4. Security and Retention

We have implemented appropriate physical and technical security measures to protect your personal data from unauthorized access, loss, or misuse. We retain your data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

5. Photography & Videography

During our group tours, photos or videos may be taken by our tour leaders or representatives for marketing and publicity purposes (e.g., website, social media). If you do not wish to be photographed, please inform your tour leader at the start of the trip.

6. Contact Us / Withdrawal of Consent

If you wish to access, correct, or withdraw consent for the use of your personal data, please contact our Data Protection Officer (DPO) at:

Address: 845 Geylang Road, #03-41/42 Tanjong Katong Complex, Singapore 400845

Email: [email protected]